Participant’s Grievance Redressal Process
The company commits and assures to provide the best possible recourse to resolve the grievance of its participants. Below are the steps which the participant needs to take for resolving his/her grievances:
Step 1
Any participant who wishes to register a complaint may do so by sending an email to the address mentioned below or directly through the P2PL App/Platform
Email ID: customercare@imfast.in
Step 2
If the participant does not receive any response or not satisfied with response within 5 days of lodgement of complaint, the participant may escalate the issue to Grievance Redressal officer and may register his / her complaints by email or call to the Grievance Redressal Officer whose details are mentioned below: –
Ms Praveena K
E- mail Id: grievances@finfotech.co.in
Contact number: 91-8069112426.
Grievances should be sent through the email / mobile number which is registered with IFPL.
After examining the matter, participant’s Complaint shall be resolved within 10 working days of the receipt of the complaint with Grievance Redressal officer.
Step 3
If the participant is not satisfied with the response received, or if the participant doesn’t receive any response from Grievance Redressal officer within 10 working days after lodgement of complaint with the Grievance Redressal officer, then the participant can mail or call to the Principal Nodal Officer of the company as mentioned below: –
Mr. Ravishankar N
E- mail Id: ravishankarn@finfotech.co.in
Step 4
If the participant’s complaint / grievance remains still unresolved or resolved not with the satisfaction of the participant within a period of one month from the first date of lodgement of complaint on portal, the participant may register his / her appeal to the Customer Education and Protection Department of the Reserve Bank of India Bank.
The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
10/3/8, Nrupathunga Road
Bengaluru – 560 001
Telephone: 080- 22180397
E-mail id: cgmcepd@rbi.org.in